Welcome to the FAQ section of Sai Machine Tools Pvt. Ltd.
Here, we have compiled answers to the most commonly asked questions about our products, services, support, and company.
1. About the Company
Q1. Who is Sai Machine Tools Pvt. Ltd.?
Sai Machine Tools Pvt. Ltd. is a leading manufacturer of plastic processing machinery with 37+ years of experience and 3500+ installations worldwide. We provide complete solutions for HDPE, PVC, CPVC, PPR, Drip, Suction Hose, Recycling, and other pipe extrusion machinery.
Q2. Where is your company located?
We are based in India with state-of-the-art manufacturing facilities.
(You can mention your address here if needed.)
2. Products & Machinery
Q3. What types of machines do you manufacture?
We manufacture:
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HDPE Pipe Extrusion Lines
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CPVC/UPVC/RPVC Pipe Extrusion Lines
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PPR/PEX/Pert Pipe Machines
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PVC-O Pipe Extrusion Systems
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Drip Irrigation Pipe Lines
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Suction Hose Pipe Machines
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Recycling & Pelletizing Machines
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Custom extrusion solutions based on client needs
Q4. Do you provide complete turnkey solutions?
Yes, we provide complete end-to-end solutions including machinery, installation, training, automation, and after-sales support.
Q5. Can the machines be customized?
Yes. We offer customized machine configurations based on pipe size, output capacity, material type, and customer-specific requirements.
3. Technical & Performance Related
Q6. What is the output capacity of your machines?
Machine output varies depending on model and raw material.
We offer a wide range starting from small capacities to high-speed lines producing hundreds of kilograms per hour.
Q7. Which raw materials can your machines process?
Our extrusion lines are compatible with:
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HDPE / LDPE / LLDPE
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PVC / CPVC / UPVC / RPVC
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PPR / PEX / PERT
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Composite materials
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Recycled plastics (for pelletizing lines)
Q8. Do you provide energy-efficient solutions?
Yes. Our machines are designed with energy-saving motors, advanced barrel designs, efficient heating systems, and smart automation for reduced power consumption.
4. Installation & Training
Q9. Do you provide installation support?
Yes. We offer on-site installation, commissioning, and complete setup assistance.
Q10. Will you provide operator training?
Absolutely. Our technical experts will train your team on machine operation, maintenance, troubleshooting, and safety.
5. After-Sales Support
Q11. What kind of after-sales service do you offer?
We provide:
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24/7 technical assistance
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Remote support and troubleshooting
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Spare parts availability
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Regular maintenance guidance
Q12. How do I request service or support?
You can contact our service department by phone, email, or through the support section of our website.
6. Pricing, Orders & Delivery
Q13. How can I get a quotation?
Simply contact us or fill out the inquiry form on our website. Our team will share a detailed quotation based on your requirements.
Q14. What are the payment terms?
Payment terms depend on the machinery type and order size. Details will be provided with your quotation.
Q15. How long is the delivery time?
Delivery time varies from machine to machine. Typically, it ranges from 4 to 12 weeks depending on model and customization.
7. Warranty & Quality Assurance
Q16. Do your machines come with a warranty?
Yes. All machines come with a standard warranty. Extended warranties are also available on request.
Q17. Are your machines certified?
Yes. Our machinery follows international quality standards, and we provide compliance certifications upon request.
8. Spare Parts & Upgrades
Q18. Do you supply spare parts?
Yes. We maintain stock of essential spare parts and provide quick dispatch for minimal downtime.
Q19. Can I upgrade my old machine?
Yes. We offer upgrade and retrofit solutions for old extrusion lines to improve efficiency, speed, and automation.
9. General Queries
Q20. How can I contact your team?
You can reach us through:
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Website contact form
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Email: [Insert Email]
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Phone: [Insert Phone Number]
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WhatsApp: [Insert Number]
Q21. Do you export machines?
Yes. We export worldwide to more than 35+ countries with reliable logistics support.
